Privacy Policy
Last Updated: June 15, 2026
Falcon National Trading Company (”Falcon”, “Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, store, and protect information collected through the Falcon Customer and Falcon Technician mobile applications (collectively, the “Applications”).
Company Information
Falcon National Trading Company
Address: Al Rabwah, Iyas bin Adi 12813, Riyadh, Saudi Arabia
CR Number: 1010902801
VAT Registration Number: 310882820500003
Phone: +966538711366
Email: eman@falcon-co.com
Applications Covered
This Privacy Policy applies to:
- Falcon Customer Mobile Application
- Falcon Technician Mobile Application
- Related services provided through the Applications
Information We Collect
2.1 Customer Information
We may collect:
- Full name
- Email address
- Phone number
- Billing and service addresses
- Store locations
- Contact person details for each store
- Complaint and service request information
- Photos and videos submitted through the Applications
- Equipment and maintenance details
- Communication history
2.2 Technician Information
We may collect:
- Full name
- Email address
- Phone number
- National ID or Iqama information
- Employment-related information
- GPS location while using the Application
- Service activity records
2.3 Device Information
We may collect:
- Device type
- Operating system
- IP address
- Mobile application usage information
- Error logs and diagnostic information
Location Data
The Falcon Technician Application collects location information while technicians are actively using the Application to navigate to assigned job locations and provide services.
The Falcon Customer Application may collect location information to assist with service requests and identify service locations.
Location information is collected only as necessary for providing services and managing maintenance operations.
Complaints and Service Requests
When a customer submits a complaint or service request, we may collect:
- Description of the issue
- Photos
- Videos
- Equipment information
- Service history
- Related communications
Payment Information
Payments may be processed through HyperPay or approved bank transfer methods.
Falcon does not store customer credit card or debit card information on its servers.
Payment information entered during payment transactions is processed directly by HyperPay and is subject to HyperPay’s privacy and security policies.
How We Use Information
We use collected information to:
- Provide maintenance and repair services
- Manage service requests
- Assign technicians
- Process payments
- Communicate with customers and technicians
- Send service notifications
- Improve service quality
- Maintain security and fraud prevention measures
- Comply with legal obligations
Notifications
The Applications may send:
- Push notifications
- Email notifications
- Service updates
- Appointment reminders
- Payment notifications
Information Sharing
We may share information with:
- Assigned technicians
- Authorized Falcon employees
- Payment service providers such as HyperPay
- Government authorities when required by law
- Technology and hosting providers supporting our services
We do not sell personal information to third parties.
Data Storage and International Transfers
Data is hosted on cloud infrastructure operated through Amazon Web Services (AWS) and related virtual machine infrastructure.
Primary data storage may be located in Mumbai, India.
By using the Applications, users acknowledge that personal information may be transferred, processed, and stored outside Saudi Arabia, including India and other jurisdictions where our service providers operate.
Falcon implements reasonable safeguards to protect personal information during such transfers.
Data Security
We implement commercially reasonable technical and organizational measures designed to protect personal information against:
- Unauthorized access
- Disclosure
- Modification
- Loss
- Misuse
However, no system can guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Fulfill contractual obligations
- Resolve disputes
- Comply with legal requirements
- Maintain operational records
Children’s Privacy
The Applications may be used by individuals of various ages.
Users under the age required by applicable law should use the Applications under the supervision of a parent or legal guardian.
Future Analytics and Tracking
Falcon may implement analytics, crash reporting, performance monitoring, and usage tracking technologies in future versions of the Applications to improve service quality and user experience.
If additional categories of personal information are collected, this Privacy Policy may be updated accordingly.
User Rights
Subject to applicable laws, users may contact Falcon regarding:
- Questions about personal data processing
- Correction of inaccurate information
- Privacy-related concerns
Requests may be submitted to:
Email: eman@falcon-co.com
PDPL and GDPR Compliance
Falcon aims to process personal information in accordance with:
- Saudi Personal Data Protection Law (PDPL)
- General Data Protection Regulation (GDPR), where applicable
Where required by law, users may have additional rights regarding access, correction, restriction, objection, or deletion of personal data.
Changes to This Policy
We may update this Privacy Policy from time to time.
Updated versions will be published through the Applications or related services.
Contact Us
Falcon National Trading Company
Al Rabwah, Iyas bin Adi 12813
Riyadh, Saudi Arabia
Phone: +966538711366
Email: eman@falcon-co.com